Skip to main content

Counseling Session at Bealls

Romans 12:15, “Rejoice with those who rejoice. Mourn with those who mourn.”

Yesterday I was shopping for some things at my favorite store and a lady was in front of me in line at the register ~ an absolutely adorable older woman who was dressed “just so.” We started talking and she told me she was 84. It was clear she had taken really good care of herself and she didn’t look nearly her age – I had pegged her to be much, much younger. We were engaging in some conversation as the cashier was scanning her items and then when she went to pay, she flipped open her wallet, and a photo of a beautiful young woman was right there on top when she did so.

The cashier looked down and said, “Oh…is that a picture of when you were younger? How incredibly beautiful!” And right away the woman got a wistful look in her eyes and said, “No…no…that’s not me…that’s my daughter. She passed away…”

Instantly the cashier looked horrified that she had said anything. The older woman got tears in her eyes. She said, “It’s still hard, even after the years have passed. I keep her picture there to keep her in my heart every day…and remember her. You’re right, she sure was beautiful…”

The cashier started crying and kept trying to apologize but I just gave her a look like, “it’s okay, don’t worry” and continued a conversation with the lady a bit and just gave her opportunity to share with us. In a few minutes she looked actually a bit more lighthearted and happy than when she came in as she headed off with her merchandise. However when she left the cashier turned and said to me, “I never should have said anything! Why did I open my mouth?! I can’t believe I did that” And so, I took the time to have an impromptu counseling session at the register.

I shared with her that actually, in the majority of cases, people WANT to talk about the loved one they lost when they are grieving. They don’t want everyone to act like it never happened, or that their loved one never existed, or that everything is just fine.

Some people believe that when someone experiences significant loss, they need to stay away from the subject at all costs, and avoid it. Truthfully that is one of the worst things you can do. Among the other “worst things” are saying things such as: He’s in a better place now," "It was God’s will," "Things will go back to normal before you know it," "Time heals all wounds," “God needed another angel,” and"You need to be strong." What are these? They are all statements and cliches that minimize the reality and pain that the person is feeling and the very last thing they want to hear.

So what kinds of things help a person who has experienced a loss? First of all, just let them talk and don’t require them to measure their words. It might not sound all nice or theologically correct when it comes out. They are angry. They are confused. They are hurt. This is all part of the grieving process. Be a great listener – that’s the first thing they need.

When someone in our family died, a family member who was torn apart by grief the day after the death told my daughter Savanna that God needed to turn the person into an angel and that’s why they died. Although that was completely biblically incorrect, I didn’t correct them right then in front of Savanna – it wasn’t the time. I took Savanna aside privately that night and said, “Honey, so and so didn’t turn into an angel. But right now, the person who told you that is just hurting and confused and that is why they said that to you. They are trying to make sense of all this and it doesn’t make sense to them right now. It’s not the time for us to correct them, it’s just time right now for us to love them and let them cry right now. The time to sort it all out will come a little bit later.”

When people first experience loss they just want someone to be there to hold them and cry. You don’t even have to say anything at all. Some people look at those who are hurting, and think, “I wouldn’t know what to say…so I’ll just avoid them.” And that’s one of the worst things you can do because then the person just thinks you don’t care. It will mean the world to them just to have you sit there quietly beside them.

When my husband and I lost our first child to a miscarriage back when we were in bible college, some people said some pretty strange things to us. When I told the ladies at my work about my miscarriage and was crying about it at work, one of them said to me, “Oh, don’t be upset…this isn’t really that big a deal…you’re young – you’ll have plenty of kids.” Another lady in the church leaned over after service one day and whispered to me, “you probably should be thanking God that this happened. The baby was probably retarded and God spared you of dealing with all that…”

But Pastor Jeff Ferguson, my husband's baseball coach, and the Dean of Men at the time at the college, came over to our apartment right away as soon as he heard the news. Pastor Jeff didn’t have any profound words for us. He didn’t read from the Bible. He didn’t quote anything. He just sat next to us on the couch and cried with us. It meant so much. Those two ladies made me want to curl up in my bed and never come out of my apartment again, but Pastor Jeff? He was like a healing balm to our souls. When he left that night, it was like for a moment in time we could emotionally breathe again. If you’ve been through something like this before, you know what I mean.

I encouraged the cashier yesterday ~ she hadn’t done a bad thing at all. In fact, it was probably the highlight of that lady’s day to talk about her daughter who she misses so much. I hope the cashier learned a little something yesterday about comforting and encouraging a person who has experienced loss, and I hope if you are dealing with someone in the same situation, maybe this helped you today too.


Anonymous said…
After 20 years DeAnna, Mother still cries over Steven; I am the one who can't talk about it. That was good advice you gave the cashier. Mother reads your blog daily, I don't think I will be talking to her today. But your words were so true.

Teresa from Alabama
Anonymous said…
I read your blog everyday too. And you are so correct. My father passed away 23 years ago and to this day it is still so hard to comprehend that when I was only 19 years old my dad had a heart attack at the age of 43 and I have a long life ahead of me without my Dad. A year before my father passed my dad and I were discussing my moms death when she was only 22 years old. He started to cry because we never really talked about her. He was upset because he never meant to do that to my brother and I - he did want to keep her memory alive. And I never discussed because I did not want to upset him. But it would have been very healing for both of us. Now I'm left with neither one of them.

But I love your blog. It lifts me up and helps me in some way every day. And the next time I'm in Tampa Bay (which I love) I hope to make it to your church.
Thanks ladies, you are ever so kind...I love it that you are reading and I am so blessed that you are blessed.

Popular posts from this blog

What To Do First to Make a Profit

Today on Seth Godin's blog, he said:

It's tempting to decide to make a profit first, then invest in training, people, facilities, promotion, customer service and most of all, doing important work. In general, though, it goes the other way.
Yes, it does. If you are waiting to make a profit before you do these things, in my experience you're  not going to make a profit. So many organizations, ministries and churches are struggling with financial issues. I know your pain. As anyone who follows our story knows, our ministry was in a ton of debt four years ago when I came on as director.  Since that time, we've gotten out of debt and turned a profit every year.  God has done amazing things through out team, for which we give Him the glory!

I find that what Seth is saying here is absolutely true, with one disclaimer. For Christian leaders, spiritual disciplines must always be first. Before we started investing and training and all of that, seeking God for his blessing and…

I'm Just Being Transparent...

This year at the Stronger Conference, a young minister stopped me as I was walking out of the room at the conclusion of a workshop and she said, "I want to tell you something..." (I was all ears.) She said, "Do you notice how many of the speakers this weekend are saying, "Now, I'm just being transparent when I tell you..." or "I'm just keepin' it real..." I nodded yes. In fact, I mentioned that I was one of those speakers. I think I probably said a few times in both my keynote message and my workshop that I was just "keepin' it real."

After I affirmed that yes, I had noticed that -- she said, "Do you know why they have to do that? They do it...and you do it, because so many people don't keep it real. So many in leadership aren't transparent, Deanna. That's why all these people speaking here feel an urge to declare their transparency.." I let her know that usually when I say, "I'm just keeping …

Why You Should Never Hijack a Comment Thread
Social media etiquette 101

One surefire way to kill your influence in social media and wear out your welcome fast is to become involved in derailing somebody’s comment thread with your own agenda. Networking and hijacking aren’t the same thing. It’s surprising how many people don’t understand that this is a guarantee for tearing down a platform as quickly as you build it.

Passion is good, even necessary. I appreciate people's zeal for their personal core values. What is not appreciated is the attempt at a redirection of a comment thread when the comment has little or nothing to do with an original post or is twisted at best.

Social media provides ample opportunity for all of us to share what’s important to us on our own platform. Eliciting others’ responses and developing connections largely depends on our ability to communicate and compel. Some people are open to receiving private communication from others although they aren’t always able to answer personally or at length. But hijacking a comment thread no…